We are extremely sorry if you have a complaint about our service, however should this be the case please follow the simple steps below:
1) Please tell us what is wrong so we can put it right
We want to resolve your complaint as fast as possible therefore please:
- Telephone us on:
0800 689 3496
(this is a free phone number and we can always call you back)
- Email us:
You can also write to us by post to: Local Funeral Director, The Pool House Bicester Road, Stratton Audley, Bicester, United Kingdom, OX27 9BS
We aim to resolve your complaint the same working day that we are notified about it. If for any reason we are not able to resolve your complaint within 1 working day we will keep you updated on our progress and tell you how and when your complaint has been resolved.
We take pride in the customer service we provide however if you are not happy in the way that your complaint has been managed please let us know so this can be escalated, and your complaint investigated.
In such circumstances, a detailed investigation into your complaint will commence which can take up to 28 days – within this time we will keep you updated on our progress and tell you the outcome of our investigation when it has been completed.
3) Alternative Dispute Resolution
If for any reason you are not happy with the outcome of a detailed investigation into your complaint you can request an independent organisation to look into your problem and try and find a solution.
For information on independent alternative dispute resolution organisations please Contact Us and we will be happy to provide you with the necessary information required.
Alternative dispute resolution services are free for you, the consumer, to use.